Social Commerce

We have taken word of mouth marketing to the next level. Retailers and consumers have the ability to share their purchase experience, product ratings and reviews, customer service interactions and more with their friends and followers, in a way that is extremely powerful.

Facebook integration

Our software allows customers to:
  • Share, engage in dialogue and join the conversation about products and services
  • Stimulate more conversations among customers
  • Accelerate shoppers’ decision making
  • Post questions and receives social answers
  • Answer consumer questions directly through social networks
  • Receive peer feedback that a product is of good quality
Facebook, Twitter, Pinterest and LinkedIn are becoming increasingly important partners in aggregating customers feedback on relevant products and services. Customer feedback and reviews are carrying more power than ever before — and a growing number of retailers are tracking every word that's said about them in social media.

Ratings and reviews give customers a voice, providing increased confidence in the purchasing decision, enhances product visibility, and increases sales. In addition, Rating System provides social commerce functionality. With social commerce you can join the conversation, understand your customers and engage with them. Listening to consumers helps retailers improve their product and service offering, marketing and customer support. A retailer wants to expose deep content to customers who may not otherwise see it - functionality available now, only one click away. It gives you a power to create a presence that collects fans/followers on social networks such as Facebook or Twitter, enabling it to push promotions – as well as observe and participate in dialogue among followers. Additionally, this functionality provides feedback to companies and manufacturers about the strengths and weaknesses of their products. Software enables you to drive those conversations so you can attract, engage and retain more customers, provides reviews, recommendations and solutions that have an immediate impact on your bottom line, and turn product reviews into insights that can guide your business. Rating System ensures that every customer review is from a real buyer and commits to publishing all product reviews, good or bad, enhancing credibility and trust. Satisfied customers write positive reviews.

Key points:
  • Rating System automatically update your Facebook account with the latest customer social reviews
  • Your followers can leave comments, share and click on the posts to read the reviews
  • Your followers get advice from trusted individuals, improving the chance that they will purchase them without leaving your site to look for additional information.
  • We provide you a wide suite of in-depth analytics in order to help you understand what your customers need

Facebook Social Commerce Insights Summary

Facebook Social Commerce Insights Details

Twitter integration

Twitter Social Commerce Insights
Our new integration brings together the power of Twitter with ratings and reviews, the world’s leading social media management system.

Once you connect your Twitter account to our RS and start promoting new products reviews - we begin gathering data on it. These metrics help you quickly evaluate whether your Twitter strategy is having the desired effects and how much traffic Twitter brings to your site. This approach encourages tweets that are engaging, relevant and useful to others looking for your products and services.

Towards this goal, we’re always working on ways to make it easier to manage and deliver more value from the RS platform. This integration shows its value on the reporting front, presenting you details such as clicks, retweets, replies and conversions. We integrate social media metrics with exquisite charts and graphs.