So how can we benefit from this high-powered solution?
Our CRM integration allows our clients to automatically collect information from Rating System’s Ratings & Reviews or Q&A into a Case in your CRM account. Conditions can be applied using advanced logic to identify certain respondents that will be saved in CRM and ones that will not. Additionally, the user can build customer loyalty and deliver the best possible customer service by unifying the customers’ data across Service Cloud, mobile, web and on premise environments to close the loop, helping you become a valued customer-centric company. This also increases sales by integrating customer questions into your already existing sales support workflows. You can also drastically improve the product innovation cycles by integrating product reviews into product insight.
Our integration allows companies to engage with their customers and integrate their consumer generated content (Ratings, Reviews, Q&A) back into CRM.
This capability enables companies to combine CRM customer management with Rating System content, improving the effectiveness of CRM Service.
Note: Integration with CRM is a premium service requiring activation. For more information, please contact us.