Wednesday, May 23, 2012
Expert Moderation - What we can do for you!
The next topic we would like to mention is our expert moderation. Rating Systems’ team monitors and manages your products or services Ratings & Reviews and/or Questions and Answers to ensure perfect quality and accuracy. Moderation is a content quality assurance process that ensures appropriate standards, relevance, removes unsuitable or offensive content.
For example – Let’s say a customer posts a negative review about your product or service. If the entire review is based on abusive content or completely irrelevant to subject, our support will make sure that this review does not get published. But, if the review is relevant, and it just seems to be an unhappy customer, we will try to contact the customer first, to find out what their reason might have been for such a review. Then, if it seems to be an actually product issue, we will contact your company personally, sharing this information with you and try to resolve and see what point of view the customer is coming from.
Let’s face it. Negative reviews are somewhat important to the product. Nothing is ever perfect. You aren’t going to purchase an item that has ONLY positive reviews. Seems a little “fishy”, sort to speak. When others are talking about your brand online, we’ll make sure it’s in the best possible light. As mentioned before, these ‘posts’ might be returned to the author with an attached message explaining the reason for return or not posting.
The most important part is; you maintain complete ownership of the data that can be sent to you nightly. All of the posts are archived and are available to you anytime at the end of the day. You own all your rating & review and Question and Answer content. You are always in control. Take advantage of this great opportunity today!
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Monday, May 21, 2012
Multi - Dimensional Ratings
Another great feature that we would like to discuss is multi-dimensional ratings. In multi-dimensional ratings, you are allowed to have more than one 'criteria'. The criterias are based on how you wish to rate your product or service that you provide. For example, here are some most common used criterias that Rating System provides;
- Quality
- Service
- Value
- Reliability
Remember, the list goes on. You may create any type of dimensional label, and chose from many of our dimension types. All these criterias that we provide are “weighted”. Think of it this way. Take the 2 criterias - ‘quality’ and ‘features’. To some business or individual, quality has is more important than value, and visa versa. Let’s use the iPad 2 for example. Its’ quality is superb, but there are many features that are missing for its value of money, so it seems that many believe. Flash is not integrated with Apple, thus making is somewhat of a downfall for certain customers. Of course, there are many other features it is missing. This was just one of them. So, if a person were to rate the quality for 5 out of 5 and value for features is 1 out of 5, the average rating would be a 3. But, what if this criterias were weighted differently? Let’s say instead of a 50/50% weigh, a 75/25% weigh. After being rating a 5 and a 1, the rating would still be a 4. Here’s a simple formula;
0.25 + 0.75 = 1.00
(0.25 x 1) + (0.75 x 5) =
= 0.25 + 3.75 = 4
As you assign different weight for different criterias, you then can achieve a balanced average rating. It is very useful for certain products and services that many businesses today offer and provide.
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Friday, May 04, 2012
Shopping Cart Integration
Shopping carts are not just easy and reliable ways to shop online, it is also a tool used to increase your business commerce for yourself! The three available prebuilt integration shopping cart packages that Rating System offers for our clients include the following; X-Cart, Sitefinity and Miva Merchant.
Under our subscription, we will provide a special code that we generate to our customers, making it very easy to use and apply. Some of our current clients that use X-Cart are Pet-Super-Store. Comedy World has been integrated with Sitefinity, and Miva Merchant is very recent, but integration is available upon request.
These packages that we offer to our clients are mainly for paid users, included in our Platinum and Business plan. Why? SEO integration and rich snippets are all key factors involving shopping cart integration. If you do not have any shopping carts, we can still integrate it with the most common languages; PHP, Java, etc. The best part.. It’s all free! Take advantage of this great opportunity and sign up or upgrade or plan if you have to.
Please, feel free to contact us if you have any further questions about shopping cart integration, how it works, or if you’d like us to construct a package deal for you.
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